FAQ – MYCRO

Frequently asked questions

Functional mushrooms support the body’s natural systems, helping balance stress, energy, focus, and recovery through bioactive compounds that work with your biology.

• Lion’s Mane is studied for memory, clarity, and nerve support.

• Cordyceps is studied for energy, stamina, and oxygen use.

• Reishi is studied for stress regulation and deeper sleep.

• Turkey Tail is studied for immune balance and gut health.

• Maitake is studied for blood sugar regulation and metabolic support.

• Shiitake is studied for cardiovascular and recovery support.

Drop us a message to chat further or explore each species to see how they work and where they fit in your day.

Honestly, probably nothing at first.

Our data and customer reviews show around 20% of people notice something right away: clearer mornings, steadier energy, calmer nights.

But for everyone else, the benefits are happening behind the scenes as your system finds balance.

Despite years of overhyped marketing, functional mushrooms work cumulatively, not chemically, their compounds support processes that build over time with daily use.

If you decide our mushrooms just aren’t for you, you’re covered by our 60-Day Assurance Policy, just reach out and we’ll make it right.

Explore each species to see how they work and what they do behind the scenes over days, weeks and months.

"Di Dao" and "semi-wild" are marketing terms, not quality standards. The same goes for the negative connotations of "lab-grown".

Like all commercially available mushrooms around the world, MYCRO's are cultivated. Some indoors, some outdoors; it's up to the mushroom to decide which they prefer.

Unfortunately, any previously truly wild-harvested mushroom populations have collapsed due to over-harvesting.

Additionally, outdoors cultivation of most soft species (Lion's Mane, Maitake, etc.) leads to inconsistent yields and bioactive compounds.

Mushrooms thrive on clean air, clean humidity, and clean growing materials. This truth guides MYCRO's cultivation practices, both indoors and outdoors, and is why we can achieve globally impressive yields across our range.

On top of all of this, provenance really matters too.

Australian-grown mushrooms not only benefit from some of the world's highest food safety standards and low levels of pollution, but also world-leading levels of trust and transparency.

This is MYCRO's raison d'être.

We don't currently offer a pet range.

Although functional mushrooms are gaining popularity with cat and dog owners.

Our Zero-Alcohol range contains just mushrooms and apple cider vinegar. Speak with your vet to decide dosage suitable for your companion.

Our extracts are formulated for adults and have not been tested for use in children. Functional mushrooms are generally regarded as safe, but research on dosage and long-term use in children is limited.

We recommend speaking with a qualified healthcare professional before giving any MYCRO product to anyone under 18.

Keep them in a cool, dry place out of direct sunlight, like a pantry or cupboard.

There’s no need to refrigerate.

Both our alcohol and vinegar bases naturally preserve the extracts and protect the compounds inside.

Just tighten the lid after use and they’ll stay potent for years.

And don’t forget to shake before each use.

From the time of production all MYCRO products have a Best Before End (BBE) date of 24 months.

Extracts ordered online will arrive to you with a minimum of 18 months BBE, usually closer to 24 months.

Follow the storage instructions and your bio-actives will stay potent.

All orders ship from our Sydney lab via Australia Post, with Express Post available for $5 extra.  

Enjoy complimentary standard shipping on orders over $75.  

Orders are usually dispatched within one business day. As the growers and producers of our products, there may occasionally be short delays during harvest or production; if you’re in a rush, get in touch or check our stockists list to find a nearby store.  

We ship Australia-wide.

At this time, we do not ship internationally, although this will change in the coming months.

Let us know where you’d like us to ship to and we can put your country at the top of our priority list.

We stand by everything we grow and extract. If you’re not happy with your MYCRO products for any reason, you’re covered by our 180 Day Assurance Policy.

How it works:

You have 180 days from the date of delivery to decide if our mushrooms are right for you.

If you’re not satisfied, contact info@mycro.com.au with your order number and a brief note.

We’ll offer a replacement, exchange, store credit or refund, whichever you prefer.

We may ask you to return the product, even if opened, so we can analyse the batch and improve future runs.

Refunds are processed to the original payment method once the return is received or approved.

This policy applies to purchases made directly through mycro.au. If you bought from a retailer, please contact them directly.

Firstly, please check all communications from us. Emails will originate from info@mycro.au.

We aim to get orders shipped within one business day. However, as the producers of our products we sometimes have slight delays during cultivation and processing. If you haven’t received shipping confirmation and your tracking number within a few days, please get in contact.

If you have received shipping confirmation and your tracking number please track your delivery with Auspost.

Late deliveries or no sign of your delivery after it has been delivered is usually due to the parcel being at your local post office, the delivery address being incorrect, or the parcel having been left in a “not so safe pace”.

We will of course assist with tracking down your parcel, but the more information you can provide to us the quicker you can receive your mushrooms.

Get in contact whenever you need to.

Yes, we're stocked in over 300 locations around Australia.

Head to our Stockists page to find your nearest.