Shipping Policy
We’re committed to delivering your order quickly and reliably using Australia Post. Orders are dispatched from our lab in Sydney. Please review our shipping details below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
We are the farmers, processors, and packers of our own products. While we do our best to ship orders promptly, there may occasionally be short delays due to seasonal workloads, harvest schedules, or production demands.
We appreciate your understanding and patience—your order is packed with care, straight from the producers.
Shipping Options & Rates
We offer two shipping methods:
Australia Post Standard
- Flat rate: $10 for orders up to $99.00
- Free shipping on orders over $99.01
Australia Post Express
- Flat rate: $15 for orders up to $99.00
- Discounted rate: $5 on orders over $99.01
Shipping rates are calculated and displayed at checkout based on your cart total.
Estimated Delivery Times
- Standard Shipping: 3–7 business days (total 4–10 days including processing)
- Express Shipping: 1–3 business days (total 2–6 days including processing)
Delivery times may vary depending on your location, time of year, and any delays with Australia Post.
Tracking Your Order
You’ll receive a confirmation email with a tracking number once your order has shipped. You can track your delivery via the Australia Post website.
Shipping Locations
We currently ship Australia-wide only.
Lost or Damaged Items
If your order arrives damaged or doesn’t arrive within a reasonable timeframe, please contact us at info@mycro.au with your order number, and we’ll assist you promptly.
If you have any questions about shipping, feel free to reach out at info@mycro.au.